Rupp Family Builders Inc. (RFB) started in 2013, built on the experience of employees who have over 30-years of industry knowledge and experience .
We are a Portland metro area family-owned general contractor design and build construction company, willing to work one-on-one with our customers to achieve their desired results and dreams. This includes all residential projects large or small, from permit-ready design plans to home remodeling to custom home building construction to commercial building work and down to the smallest repair. We remain flexible and willing to solve problems as they may occur, reducing the stress remodeling and construction can often cause.
The one constant is that family has always been at the center of our company. From our dedication to each other as a work family, to our clients that we have known for years, we adopted the company slogan: ‘Welcome to our Family’. This way of being in relationship brings with it a sense of pride and of responsibility that goes far beyond a working job to extend into each others lives. We like to care for our family and we hope to express that in our thoughts and deeds.
Rupp Family Builders keeps a majority of work in-house by utilizing the skills of our staff to maintain a high quality of work. Our staff includes a draftsman (designer), field carpentry crew, excavator, electrician and plumbers. We are capable of doing almost all work residential projects of all sizes and work on small and medium commercial projects. Visit our “What We Do” page for more information.
At Rupp Family Builders, it is our belief that our customers should get exactly what they want out of their project. Just like any other purchase, it needs to be of high quality and the best overall value. We believe that the best way to achieve these goals is through honesty and integrity. The finished project is only half of the experience. The company you hire is the other half.
At Rupp Family Builders…
-We stand behind the work we do.
We are confident in the high quality of our work. So confident, in fact, that all of our work is warranted for one year after completion and in most cases, depending on the issue, our willingness to cover future repairs extends much longer. Also, the appliances and products that we install are covered under the manufacturer’s warranty and we provide our clients with support to help with any claims they may have with the manufacturers.
-We provide detailed estimating
Easy to read and follow pricing that includes all costs associated with line items as well as a more detailed allowance section that puts the ability to price and shop fixtures and finishes in the hands of our clients or their designers. No hidden incentives, fees or percentages to calculate. The price that’s listed is the price you pay, unless you change the specification or quantity of the work.
-Our reputation is only as good as our last job.
This is a direct lesson from our original founder. He repeats this even today, “We are only as good as our last job.” We take pride in what we do and work on each project like it may be the last opportunity to do what we love to do.
-We don’t cut corners.
We will not sell you a product that we don’t believe in just to make a buck. And if you have chosen an item or design that has a bad track record we will speak up and help you make an informed choice about your home. We want you to enjoy the results of our high quality carpentry work for many years to come!
-Our subcontractors are top of the line
We have developed a business model whereby we subcontract as few trades as possible. But when we do, we have excellent relationships with our subcontractors and they know what to expect on a Rupp Family Builders project as well as how they are expected to perform under our guidance.
Customers are our business. It is from our customers that we draw the greatest rewards for what we do, and that is through the process of making their dreams come alive. Our approach to how we view our customers is that we want to be your contractor for life, not just until your current project is completed.
It is important to us that our customers know that we are working for them, and that we want to do everything in our power to make sure that their projects results and experience meets their meets or exceeds their expectations.
– We strive to give every customer’s request our personal attention.
Whatever the situation is, Rupp Family Builders prides itself on putting customer needs first, and making one-on-one attention available to every customer. Whether a meeting or a phone call, we want to give you the attention you deserve and listen to what you have to say.
– Communication is the key
Communication is the number one cause of breakdowns in customer/contractor relationships. By the time you choose Rupp Family Builders for your project we will have an established relationship and good communication will be second nature. During the process we make it a point to keep our customers well informed.
– Customer incentives
Profit is important to success in any business and it allows us to continue to offer our services year after year, but it is more important to us that we take great care of our “family” of customers. We like to reward customers for using us again and again, for scheduling projects for the future; today, and recommending us to friends and family. All incentives are designed to give something back to those who support us and to generally make life more fun.